Why should I use your security company?
A: Our service is flexible and cost effective. We are a family run, professional and highly approachable business. We offer the highest quality service at a competitive rate.
If you have any questions simply get in touch on 0113 2361977. We can be contacted 24 hours a day, 365 days per year.
What geographical areas are covered by your security company?
A: We are a Yorkshire-based security company, however our security services are available throughout the United Kingdom.
Do you only work with large organisations?
A: No. Although we are proud of our corporate client portfolio – there is no job too small for us.
Give us a call on 0113 2361977 to discuss your requirements.
What are the benefits of using your security officers?
A: All our security engineers and administration staff have to be vetted by the Police authority PNC, and also an independent DBS check. We carefully select our staff based on their experience, demeanour and expertise.
Are your security officers trained and monitored?
A: Vador have an on going training policy for all members of staff to make sure we keep up to date with new products, new legislation and policy within the security industry. Being ISO9001 and also a member of Safe Contractor all staff are regularly Inspected, both in-house and on sites.
Can I set my alarm system at night?
A: Yes, your alarm allows for full setting, part setting and night setting. Typically, on a night setting, you control which areas you are free to move around in your home such as upstairs whilst the ground floor is alarmed.
Can I still have an alarm fitted if I have a pet?
A: Yes, we can offer pet friendly sensors. these can be set to suit your home or business.
Give us a call on 0113 2361977 to discuss your requirements.
How long will it take for an alarm to be installed in my property?
A: It can differ depending on the installation requirements but on average we estimate it will take our engineers a day to fully install a standard alarm system.
What happens to my alarm monitoring if my phone line is cut?
A: Alarm monitoring of your premises requires an active phone line. The risk of vulnerable phone lines can be overcome by adopting a dual signalling method such as Redcare and DualCom, which uses the GPRS network if the landline fails.
Once again we will assess your needs and there are many potential solutions depending on your requirements.
Does my alarm system come with a guarantee?
A: Yes, all the alarm systems we install come with a full 12-month parts and labour guarantee – this is governed by the standards set by the SSAIB. After this time we offer maintenance packages for your ongoing peace of mind.
Can I have a maintenance contract?
A: Yes, we can service and maintain any alarm system – even systems installed by other alarm companies.
Do you do call-outs on non maintained systems?
A: Yes, we will happily visit your property even if we didn’t fit the alarm. There is a charge for this service on a call-out then an hourly rate on all additional hours.
What would a basic monitored alarm cost for my business or home?
A: For us to give you a quote, we would need to carry out an on site survey. This would allow us to get a better understanding of your requirements, and advise you on any potential vulnerabilities.
Please get in touch to arrange an on site survey via the contact form or give us a call on 0113 2361977.
What does the term SIA stand for?
A: The Security Industry Authority (SIA) is an independent organisation established by the Government under the terms of the Private Security Industry Act 2001. The SIA’s aim is to protect society by working in collaboration to develop high standards of professionalism and service throughout the private security industry. To this end the SIA introduced supplier accreditation in the form of the Approved Contractor Scheme (ACS). The ACS accreditation mark enables procurers of private security services to distinguish between potential suppliers quickly and accurately. It provides assurance that the accredited provider has met a clearly defined and independently assessed set of quality standards throughout their business.
What does SSAIB mean?
A: SSAIB stands for Security Systems and Alarms Inspection Board. This is an independent, not-for-profit approvals body providing inspection services for the security and fire industries.
SSAIB has been protecting the customer through insisting on the highest standards and operating the toughest inspection regime. Companies are inspected regularly, by highly qualified, full-time inspectors, to prove their ongoing delivery of the highest standards. SSAIB’s Customer Care support process reinforces the reliability and integrity of the companies it inspects. All SSAIB schemes exceed the appropriate requirements of the Police, Fire Service and Insurers. SSAIB certification means that you can be confident in the quality of service provided to protect your business from the potentially devastating consequences of fire or crime. For more information see: www.ssaib.org
Do you do surveys and security checks?
A: Yes and these are free of charge and you are under no obligation.
It’s our job to find the solution that is right for you.
Do you service systems every year?
A: Yes, we recommend that you have your alarm system serviced every year to make sure it is fully functional and has no hidden problems.
When installing a security system are all cables hidden?
A: Yes, we aim to hide all cables whenever possible. There is occasionally times when this isn’t possible but our installers work closely with the client to ensure they are fully happy with the install.
Can you open/ repair/ fix locks?
A: We can open most locks, non-destructively and aim to repair not replace locks, to keep the cost down.
How long will it take the locksmith to complete?
A: Times can vary depending on the job, for example a mortice lock change on average would take around 45 minutes, but a Yale lock could be repaired or replaced with in 20 minutes
Will the Locksmith/ engineer have all the parts required for the job?
A: Yes, all our locksmiths/ engineers carry a comprehensive range of locks and associated security parts on our fleet of well stocked vans. If the locksmith does not have the correct part required for the job – they will arrange a second as soon as possible and at a time convenient for the client.
Will I be charged for a second visit if your locksmith needs to return?
A: No, you will only get charged for one call out and time on site. Any extra time required will be simply charged at a hourly rate.
Can your locksmiths/ engineers come at a certain time?
A: We can arrange a convenient time to suit.
Can you gain entry to a friend's/ relation's property?
A: We can only gain entry with the owner’s permission.